Herea FAQ

Unfortunately, once you have placed your order, you will not be able to modify or cancel it.

Once your order has been processed and shipped, we cannot change the delivery address.
We recommend that you always check your address before completing your purchase.

Due to high demand, we anticipate that it may take up to 36 hours for your order confirmation to arrive in your inbox. If you have not received your confirmation email after this time, we are here to help.

We currently accept online payments via Visa and MasterCard. We also accept payments via ApplePay and PayPal.

If you receive error messages when making your payment, first make sure you have entered the correct card details when completing your purchase. For debit or credit cards: check that your card has not expired, that it is not due to expire, and that the billing address is the same as your bank account. For PayPal or ApplePay, contact your provider directly if your payment has been declined.

We often offer discounts and promotions on our website or social media channels. Subscribe to our newsletter to receive exclusive offers.

Delivery times may vary. The system will show you the estimated arrival dates before you confirm your purchase. For more information, please see our Shipping Policy here.

We ship to almost every country. For more information, see our Shipping Policy here.

Once your package is on its way, you will receive an email with a tracking number that will allow you to follow its progress and find out the estimated delivery date. For more information, see our Shipping Policy here.

Yes, you can return the product if it does not meet your expectations. For more information, see our Exchanges and Returns Policy here.

Yes, we want you to be satisfied no matter where you are. However, according to our policy, the customer is responsible for covering all return shipping costs. For more information, see our Exchanges and Returns Policy here.

If you have received an incorrect product, please contact us here within 72 hours of delivery. Please have your order number handy so that our support team can assist you. For more information, see our Exchanges and Returns Policy here.

If your product arrived damaged, don't worry, we will fix it. Please contact us here within 72 hours of delivery. Make sure you have your order number handy and, if possible, attach photos of the damaged item to speed up the assistance from our support team. For more information, see our Exchanges and Returns Policy here.

Unfortunately, we currently do not offer exchanges. If you need a different size or product, please return the original item and then place a new order for the desired product. For more information, see our Exchanges and Returns Policy here.

Once we receive and inspect the returned product at our warehouse, we will process your refund. We recommend that you review our Exchanges and Returns Policy here to learn about the complete terms and conditions of the process.